Hello Tesco.

I had an unusual substitution today. I really needed some lint rollers (I have 2 cats with lots of fur) and I actually placed my whole order with you specifically because you had these in stock.

My order has just arrived, and as you didn’t have these particular lint rollers you substituted them with three Tesco Bouncy Frog Pet Balls.

I don’t actually have a dog, and these three green bouncy pets don’t seem to be very good at picking up the cat hair ; )

I really wanted to avoid going into the store to get these lint rollers. As it was your substitution process that was at fault (there are other types of lint rollers on your site, and any of these would have been very satisfactory) would you be able to deliver these to me without having to pay for delivery again?

I look forward to your response.

Kind regards,
Fiona (usually happy Tesco customer)

PS I have blogged this letter at www.plantingwords.com and will, of course, put your response up too!